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Early users of the new Apple watch have detected that the device fails to function when worn by people with wrist tattoos. The issue was first raised at Reddit by a tattooed user who stated that his watch would constantly lose connection and report imprecise heart rate results.
Numerous other complaints of same issue were reported later.
Those affected are forced to repeatedly enter their code since Apple watch requests a security PIN instantly after detecting leaving an owner’s wrist. Darker tattoos are supposed to create more complications as compared to the lighter ones.
The problem should have been anticipated since Apple explained earlier that it measures heart rate by analyzing skin’s light absorption.
The Reddit user who first raised the dilemma wrote: “So I thought my shiny new watch had a bad wrist detector sensor.
“The watch would lock up every time the screen went dark and prompted me for my password. I wouldn’t receive notifications. I couldn’t figure out why especially since the watch was definitely not losing contact with my skin. I decided to try holding it against my hand – my left arm is sleeved and where I wear my watch is tattooed as well – and it worked.”
“My hand isn’t tattooed and the Watch stayed unlocked. Once I put it back on the area that is tattooed with black ink the watch would automatically lock again. Just wanted to give anyone a heads up about this issue because I don’t see it mentioned anywhere in Apple’s support documents.”
The wrist detection feature can be turned off, but it stops functioning.
So far Apple has not commented on this.